Onward Card Returns Policy

Onward Card Exchange and Relocation
To regrade an Onward Card already purchased, or to relocate to an alternative seat or stand, the transaction must be completed in person along with your proof of purchase prior to kick off at the Parkside Ticket Office. The relevant upgrade price will be applicable.
Lost/ Stolen Onward Cards
In the case of a season ticket or membership card being lost or stolen, replacement cards can be issued at a cost of £5. Supporters are asked to contact the ticket office as soon as possible regarding this process.